Question 1

What services does a custom software agency offer?

Accepted Answer

Pilot Hub delivers six service lines: custom web and SaaS development, AI integrations, RAG systems, API integrations, Payload CMS builds, and white-label engineering for other agencies. Most engagements combine two or three — for example, a custom dashboard with an AI assistant layered on top.

Question 2

Do you offer both custom development and AI integration?

Accepted Answer

Yes — this is our defensible wedge. Most boutique agencies specialize in either engineering or AI; we deliver both in a single engagement, which avoids the handoff problems most teams encounter when stitching vendors together.

Question 3

Can I engage for just one service, or do I need a bundle?

Accepted Answer

Single-service engagements are common. About a third of our work is a single focused scope — for example, a Payload CMS migration or a RAG implementation. The rest combine services.

Question 4

How do you engage with new clients?

Accepted Answer

We start with a free scoping call to understand the problem, then run a paid discovery phase that produces a written scope, architecture brief, and delivery plan. Only after that do we move into build. This structure protects you from vague scope creep and protects us from under-quoting work.

Question 5

Do you offer ongoing support after launch?

Accepted Answer

Yes. Post-launch retainers cover maintenance, small features, and performance tuning. Teams with continuous roadmaps move to a dedicated sprint cadence.

↳ Our Services

Custom Development

RAG Model Builds

Payload CMS Development

AI Integrations

API Integrations

White Label Services

Frequently Asked Questions